Solutions Engineer

Job description

About Phyllo:
  • Phyllo is a data gateway for developers and businesses to access data of creators / digital solopreneurs directly from the source platforms (e.g. YouTube, Twitch, Upwork, Shopify) with their consent. Think of us like an "account aggregator" but for the creator economy through which creators / digital solopreneurs can link their accounts and share their data with any developer / business who needs it. Such data once shared can act as a proof of a creator's digital identity, proof of their work or income.

  • We are backed by reputed investors and have raised a $15M Series A from Nexus Venture Partners, RTP Global and top angels from Facebook, Teachable, Coinbase and more. More info at:

  • https://www.crunchbase.com/organization/phyllo

  • https://venturebeat.com/data-infrastructure/how-phyllos-api-serves-as-a-gateway-to-creator-data-on-hundreds-of-platforms/

If you love to delight customers and wow them with your technical skills but also enjoy working with engineers on complex problems, this role may be for you. As an API solutions Engineer, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You should excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver.

Job requirements

Basic Qualifications
  • 2-4 years of experience supporting and solutioning APIs
  • Solid understanding of RESTful web services and architecture

  • Working knowledge of software used to develop in these languages

  • Degree in computer science or equivalent experience required

  • Excellent oral and written communication skills

  • Strong customer focus

  • Ability to juggle many tasks and projects in a fast-moving environment

  • Self-starter who is excited about technology.

  • Experience working directly with customers.

Requirements
  • You can demonstrate and explain API knowledge

  • You can hear a use case and creatively apply our API functionality to solve that use case.

  • You take ownership of customer feedback

  • You have working knowledge of programming languages.

  • You have general knowledge of web technologies and related tools.

  • You demonstrate strong technical writing skills

  • You are a self starter

Responsibilities
  • Assist customers set up integration with our application program interface (API)

  • Understand customer’s business requirement and help the customer integrate their application, to Phyllo’s fullest potential.

  • Embody our core values and uphold our unique company culture

  • Field Customer Support emails and calls about API features, functionality, and integration

  • Be a tireless investigator

  • Serve as a liaison between our customers and product managers

  • Engage in development discussions to create/improve our internal processes and systems

  • Troubleshoot production issues related to our API and document processing

  • Be comfortable using coding samples and snippets of code to communicate with developer clients

What we offer:
  • Be a part of the mission to build the default technology infrastructure for the Digital SMB Economy of tomorrow - the creator economy

  • Work from home or your preferred location today, tomorrow, and forever.

  • A work culture that helps you innovate and evolve continuously. Freedom from old school thinking

  • Stock Options

Phyllo is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Phyllo.