• Phyllo is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Phyllo.
  

Responsibilities

• Assist customers set up integration with our application program interface (API)

• Understand customer’s business requirement and help the customer integrate their application, to Phyllo’s fullest potential.

• Embody our core values and uphold our unique company culture

• Field Customer Support emails and calls about API features, functionality, and integration

• Be a tireless investigator

• Serve as a liaison between our customers and product managers

• Engage in development discussions to create/improve our internal processes and systems

• Troubleshoot production issues related to our API and document processing

• Be comfortable using coding samples and snippets of code to communicate with developer clients

Requirements

• You can demonstrate and explain API knowledge

• You can hear a use case and creatively apply our API functionality to solve that use case.

• You take ownership of customer feedback

• You have working knowledge of programming languages.

• You have general knowledge of web technologies and related tools.

• You demonstrate strong technical writing skills

• You are a self starter